Frequently Asked Questions
Whether you’re planning a private celebration, corporate event, exhibition, major event or something completely bespoke, we’re here to make the hire process as seamless as possible.
Below are some of our most frequently asked questions. If you can’t find what you’re looking for, get in touch with our team and we’ll be happy to help.
01 Hiring with DEH
What can I hire from Dann Event Hire?
We offer a consciously curated collection of furniture and event essentials for events of all kinds, from intimate celebrations and weddings through to corporate events, exhibitions, major events and brand activations.
Our collection includes furniture, tables, seating, bars, styling pieces and other event elements, with new products and collections introduced regularly.
If you’re looking for something specific that you can’t see on our website, get in touch. We may be able to help source or develop a solution to suit your brief.
Do you offer styling or creative services?
Yes. Our Creative team can assist with furniture curation, styling, spatial planning and developing the overall look and feel of your event.
For larger or more considered projects, we can work from your brief to develop furniture selections, floorplans and creative concepts alongside your quote.
What types of events do you work on?
We work across a wide range of events, including:
- Weddings and private celebrations
- Corporate events and functions
- Conferences and exhibitions
- Brand activations and launches
- Major sporting and cultural events
- Hospitality and VIP experiences
- Retail and commercial events
- Agency and production projects
No two events are the same, so we’re always happy to talk through what you’re working on.
02 Quotes & Bookings
How do I request a quote?
Send us your event details, including your event date, location, furniture requirements and any relevant access or delivery information.
If you’re not sure exactly what you need, that’s completely fine. Our team can work with your brief to help determine the right furniture and quantities.
For larger projects, we may also request floorplans, site information, event schedules or other production details.
How long is my quote valid for?
Quotes are valid for 30 days, unless otherwise specified.
Please note that a quote does not reserve furniture or crew. Availability can change between receiving a quote and confirming your booking.
Is my furniture reserved when I receive a quote?
No. Furniture, labour and other quoted services are subject to availability and are not held at quotation stage.
Your booking is confirmed once the required deposit has been received.
How do I confirm my booking?
A 50% deposit is generally required to confirm your booking.
Once your deposit has been received, your furniture and services can be secured for your event, subject to the agreed booking terms.
Are deposits refundable?
Deposits are non-refundable, subject to the terms and conditions of your booking.
We recommend reviewing our Terms & Conditions before confirming your booking.
When is final payment due?
Unless otherwise agreed, full payment is required 72 hours prior to delivery.
Your invoice will confirm the applicable payment deadline for your booking.
Are your prices inclusive of GST?
Unless otherwise stated, our quoted prices are exclusive of GST.
Your final invoice will clearly show the applicable GST.
03 Availability & Changes
What if the furniture I want isn’t available?
Availability can change quickly, particularly during peak event periods. If your preferred product isn’t available, our team can suggest suitable alternatives based on your brief, aesthetic and requirements.
For larger events, we recommend getting in touch as early as possible so we can help secure the right products for your date.
Can I change my order after receiving a quote?
Yes, changes can generally be discussed with your Account Manager.
Please keep in mind that changes to products, quantities, delivery requirements, access, timings or the overall scope of an event may affect the quoted price and availability.
Can I add furniture to my booking later?
Subject to availability, additional furniture can generally be added to an existing booking. Additional delivery, collection, labour or other costs may apply depending on the change.
We recommend getting in touch with your Account Manager as soon as you know your requirements have changed.
Do you have minimum spends?
Minimum spends may apply depending on the event, date, location and level of service required.
If a minimum spend applies to your enquiry, our team will let you know when preparing your quote.
04 Delivery & Collection
Do you deliver and collect?
Yes. We offer delivery and collection as part of our event hire service.
Delivery and collection pricing depends on factors including the location, access requirements, timing, order size and event schedule.
Can I collect the furniture myself?
This depends on the products being hired, the order and the circumstances of the booking. Please speak with our team about your requirements and we’ll advise what is possible.
What information do you need for delivery?
The more information we have, the better we can plan your delivery.
Where relevant, please provide:
- Delivery address and venue details
- Delivery and collection windows
- Loading dock or vehicle access information
- Lift or stair access
- Parking or loading restrictions
- Site contact details
- Bump-in and bump-out requirements
- Any venue-specific access requirements
For larger or more complex events, we may request additional site information or production schedules.
Can you deliver outside standard hours?
Potentially, depending on availability and the requirements of your event.
After-hours, weekend, public holiday or time-sensitive delivery and collection requirements may incur additional labour or delivery charges.
What happens if the event schedule or access requirements change?
Please let us know as soon as possible.
Changes to access, delivery or collection timings can affect labour, vehicle requirements and the overall cost of your booking. We will work with you to find the most practical solution wherever possible.
05 On the Day
Do you set up the furniture?
Our team can provide delivery, placement, setup and collection services depending on the requirements of your booking.
The scope of setup and labour will be outlined in your quote, particularly for larger or more complex events.
Can you work from a floorplan?
Absolutely.
Floorplans are particularly useful for larger events, exhibitions and activations. Our Creative and Account Management teams can work with your floorplan to help determine furniture quantities, placement and spatial flow.
Can you help me work out how much furniture I need?
Yes. If you’re unsure about quantities or how to best use your space, send us your floorplan, guest numbers and event brief.
Our team can help curate the furniture selection and consider how the pieces will work within the space.
06 Furniture & Products
Can I see the furniture before I hire it?
Where appropriate, we can arrange for you to view products in person. Please contact our team to discuss what’s available to view and whether an appointment is required.
Do your products look exactly like the images on the website?
We make every effort to ensure product imagery accurately represents our furniture. However, colours, finishes and materials can vary slightly depending on photography, lighting and the individual product.
For specific product or finish requirements, please speak with our team before confirming your booking.
What if I can’t find what I’m looking for?
Get in touch.
Our collection is consciously curated, but we understand that some projects call for something more specific. Depending on the brief, we may be able to suggest an alternative, source a suitable product or explore a custom solution.
Do you offer custom furniture or products?
We can work on custom solutions for selected projects, depending on the brief, quantities, timeframe and production requirements.
If you have a specific idea in mind, send it through to our team and we’ll let you know what may be possible.
07 Looking After Your Hire
What happens if furniture is damaged during my event?
All hired furniture remains the responsibility of the hirer for the duration of the hire period.
Please ensure furniture is used appropriately and kept in a suitable environment. Any damage, loss or other issues may result in additional charges in accordance with our Terms & Conditions.
Can your furniture be used outdoors?
Some products are suitable for outdoor use and others are not.
Please let us know if your event is outdoors when requesting a quote so we can recommend suitable products and advise on any relevant requirements.
What happens if it rains?
If your event is outdoors, please discuss your plans with our team when booking. Weather exposure can affect the suitability of certain furniture and may require additional protection or alternative products.
08 Planning Your Event
How far in advance should I book?
We recommend getting in touch as early as possible, particularly for large events, peak periods and projects requiring specific products, quantities or custom solutions.
That said, we understand that event plans can come together quickly, so contact us even if your event is only a few weeks away. We’ll always let you know what is possible based on current availability.
Can you help if I don’t have a fully developed brief yet?
Absolutely.
You don’t need to have every detail worked out before contacting us. If you have an event date, location and an idea of what you’re trying to create, that’s a great place to start.
Our team can help work through furniture requirements, quantities and creative direction as the brief develops.
Can you work with event agencies and production companies?
Yes. We regularly work alongside agencies, event producers, stylists, venues and other suppliers to deliver projects of varying scales.
We’re comfortable working within existing production schedules, floorplans, budgets and supplier teams.
Can you work within a set budget?
Yes. If you have a defined furniture or event budget, let us know when you enquire.
Sharing your budget early allows our team to curate the most appropriate products and approach for the project, rather than building a proposal that doesn’t align with your parameters.
09 Still have questions?
If you can’t find the answer you’re looking for, our team is happy to help.
Get in touch with DEH and tell us a little about your event, what you’re looking for and when it’s happening. We’ll take it from there.
Last updated: May 2026 · Dann Event Hire Pty Ltd · Victoria, Australia